Terms of Service

Effective Date: 1/9/2025 Last Updated: 27/8/2025

PrEP Well (“we”, “our”, “us”) is a service by U.n.i Klinik Sikamat, operating in Malaysia.

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service.

If you do not agree, please do not use this site.

2. Nature of Service

PrepWell.my is a digital platform operated by U.n.i Klinik Sikamat, offering: :

Information about HIV prevention and sexual health.

Online screening questionnaires.

Teleconsultation bookings.

Medication delivery arrangements.

PrepWell.my does not provide emergency care, hospital services, or treatment for acute medical conditions.

3. Not a Substitute for Medical Advice

Information on this website is for general knowledge only.

It should not be considered a substitute for direct consultation with a licensed medical professional.

4. User Responsibilities

You agree that:

All information you provide is accurate and truthful.

You will not impersonate others or provide false data.
You are at least 18 years old (minimum age for service eligibility).

5. Medication Disclaimer

All medications offered through PrepWell.my are:

Dispensed under a valid doctor’s prescription.

Supplied by licensed medical providers.

Subject to patient suitability and local guidelines.

We do not guarantee that medications are suitable for all users. Final decisions are made by the doctor.

6. No Guarantee of Results

PrepWell.my makes no guarantee of treatment outcomes.

We strive to offer accurate, reliable advice — but outcomes depend on user compliance, personal health, and medical discretion.

7. imitation of Liability

To the fullest extent allowed by law, U.n.i Klinik Sikamat, its staff, and the PrepWell.my team are not liable for any loss, injury, or damage arising from:

Use or misuse of this website.

Delay in accessing services.

Actions taken (or not taken) based on website information.

8. Privacy & Data Protection

All personal data is handled in accordance with our [Privacy Policy].

By using this website, you consent to data collection and processing as described.

9. Changes to Terms

These Terms of Service may be updated from time to time.

You are advised to review this page periodically.

10. Contact Us

For any privacy-related questions or to exercise your rights, contact:

📧 ask@prepwell.my
📞 011 3341 4860
🏢 418 & 419, Ground Floor, Jalan Sri Penaga 12, Taman Sri Penaga 2, 70400 Seremban, Negeri Sembilan.