Privacy Policy

Effective Date: 1/9/2025  Last Updated: 27/8/2025 

PrEP Well (“we”, “our”, “us”) is a service by U.n.i Klinik Sikamat, operating in Malaysia.

We are committed to protecting your personal data and complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

1. Information We Collect

We may collect the following personal data when you use our services:

  • Identification Data — Name, date of birth, NRIC/Passport number, gender.
  • Contact Data — Address, phone number, email.
  • Health Data — Medical history, test results, prescriptions, consultation notes.
  • Transaction Data — Payment details, billing information.
  • Technical Data — IP address, device information, browser type.
2. How We Collect Your Data

We collect personal data through: 

  • Forms you fill out on our website. 
  • Consultations via telemedicine, chat, or in-person. 
  • Communication by phone, email, WhatsApp, or other messaging apps. 
  • Cookies and similar technologies on our website. 
3. Purpose of Processing Your Data

We process your personal data to: 

  • Provide healthcare consultation, diagnosis, and treatment. 
  • Deliver medication and related healthcare services. 
  • Schedule and manage appointments. 
  • Memproses pembayaran dan mengeluarkan resit. 
  • Send you important service updates. 
  • Comply with legal, regulatory, and professional obligations. 
  • Improve our services, website, and patient experience. 
4. Disclosure of Your Data

We may share your data with: 

  • Laboratories, partner clinics, and pharmacies involved in your care. 
  • Pemproses pembayaran dan penyedia perkhidmatan IT 
  • Government authorities and regulators, if required by law. 
  • Only individuals or entities bound by confidentiality agreements. 

We do not sell your personal data to third parties. 

5. How We Protect Your Data
  • We use secure servers, encryption, and access controls. 
  • Access to your data is limited to authorised staff on a need-to-know basis. 
  • We regularly review our security measures to prevent unauthorised access, disclosure, alteration, or destruction of data. 
6. Retention of Data

We keep your personal data only as long as necessary to: 

  • Provide you with healthcare services, and 
    • Comply with legal and regulatory requirements. 
      Retention periods may vary depending on the type of data. 
7. Your Rights

Under the PDPA (and GDPR, where applicable), you have the right to: 

  • Mengakses data peribadi anda. 
  • Correct inaccuracies in your data. 
  • Request deletion of your data (subject to legal limits). 
  • Withdraw consent at any time (this may affect our ability to provide services). 
  • Request a copy of your data in a machine-readable format (GDPR data portability). 
    • Lodge a complaint with the Malaysian Personal Data Protection Commissioner, and if you are in the EU, your local data protection authority. 
8. International Data Transfers

If we transfer your data outside Malaysia, we will ensure it is protected according to PDPA and GDPR standards, including using contracts with appropriate safeguards. 

9. Cookies and Tracking

Our website uses cookies to: 

  • Enable site functionality. 
  • Improve site performance and analytics. 
    You can manage cookie preferences in your browser settings. 
10. Contact Us

For any privacy-related questions or to exercise your rights, contact: 

📧 ask@prepwell.my 
📞 011 3341 4860 
🏢 418 & 419, Ground Floor, Jalan Sri Penaga 12, Taman Sri Penaga 2, 70400 Seremban, Negeri Sembilan. 

11. Changes to This Policy

We may update this Privacy Policy from time to time. 
Changes will be posted on this page with an updated “Effective Date.” 

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